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NQuire Call Centre

Do you want to dramatically improve outbound calling productivity when calling mobile numbers?

Without the assistance of the NQuire mobile number look-up query service, it can take on average between 7 and 14 seconds to decide whether a mobile number is live, dead or absent from the network. With the process briefly outlined above, NQuire can provide the call centre Pabx with such an answer in between 20 and 350 milli seconds of the request being made.

For example: A call-centre has 100 seats allocated to a campaign; during the first hour of the campaign 100 numbers processed by the dialer are found to be “dead” numbers and each number has taken 14 seconds to determine its viability resulting in over 23 minutes of unproductive time

Do you want real-time information on the mobile numbers your agents are calling?

In addition to showing that a mobile number is active, inactive, live, dead or absent NQuire can also determine whether a number has been ported to another mobile network. Information can be provided on the original network and the network to which the mobile number has been ported

Would you like to continually validate your mobile number databases?

Using NQuire’s secure web interface NQuire Confirm, existing mobile numbers can be uploaded to check or confirm that they are still valid

These three issues can be fundamental to running effective and efficient outbound to mobile telesales or telemarketing campaigns. Not only does NQuire improve the outbound calling productivity by a factor of around 20 times or greater, but also ensure that any associated database is maintained and loaded only with live and current numbers.

For further information on this or NQuire Call Centre please call or email us at: sales@nquire.co.uk

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